Frequently Asked Questions
Everything you need to know about your Crossrope experience.
What makes Crossrope weighted jump ropes different from others?
Crossrope features a unique fast-clip system that allows you to quickly switch between light and heavy ropes. Unlike most weighted ropes where the weight is in the handles, our weight is in the rope itself, providing a more effective and smooth rotation for a better workout.
How do I choose the correct rope size for my height?
We offer four sizes based on your height: Small (4'9" to 5'3.5"), Medium (5'4" to 5'8.5"), Large (5'9" to 6'1.5"), and Extra Large (6'2" to 6'9"). Choosing the right size ensures proper form and prevents the rope from hitting the ground too early or too late.
Can I use my Crossrope on any surface?
To extend the life of your ropes, we recommend jumping on a jump rope mat or smooth indoor surfaces. Jumping on abrasive surfaces like concrete or asphalt will cause the protective coating on the ropes to wear down more quickly.
What is your return and exchange policy?
We offer a 60-day 'Size Exchange' and 'Return' policy. If you are not satisfied with your purchase or need a different size, you can return your items within 60 days of delivery, provided they are in good condition.
How long does shipping take?
Standard shipping within the United Kingdom and Europe typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking link as soon as your order ships.
Is there an app to help me with my workouts?
Yes! The Crossrope App is available on both iOS and Android. It features hundreds of workouts, fitness challenges, and a workout tracker to help you get the most out of your weighted jump rope system.